You must set your receiver to be:
QPSK and Pilot ON (or Auto)
Call your helpline if you have trouble receiving.
They will NOT be able to help you if you are unfamiliar with your kit (and do not know how to or have not tuned before),
When you call you MUST
1. Have your tuning guide with you
2. The telephone must be in sight of the receiver you want help with.
3. Be experienced in doing such tuning.